Policies

Shipping Policy:

We ship to the 48 Contiguous United States via USPS Priority mail, UPS Ground or First Class mail with tracking info confirmation and insurance per your request. All in stock items will ship within 1-3 business days upon ordering. Please allow 5-7 days for custom orders and extra time during busy holidays. You will receive a confirmation email when your item has been shipped. If you have questions about shipping times, you can contact us at info@hearthorsesoulworks.com.

Your item/s will come nicely packaged with a lovely card describing your exclusive item/s. We take extra care in making sure your purchase arrives in perfect condition.

Return Policy:

We want you to LOVE your purchase! If you don't love what you receive we will accept your return and issue a full refund.  Item/s  must be returned with original packaging within 7 business days from the date shipped. No exceptions.
 To return your product please contact info@hearthorsesoulworks.com for prior authorization and return shipping information.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Thank you.

Privacy Policy:

We take your privacy very seriously. We will never share, distribute or sell your information to anyone, ever! Any information you share with us is completely safe and confidential!